Right from the start HELLA has attached great importance to give its customers high-grade products and services from one source. This applies to all areas:
- Engineering and design
- Production
- Sales and distribution
- Installation and customer service.
Our products and services - from the initial visit to the customer right up to customer service - have the hallmark of unsurpassed quality. This means that our customers can totally rely on our competence and experience.
The following guiding principles form the basis for our quality policies:
- Quality management is an indispensable part of our company strategy and therefore an executive function on all levels of our company.
- Each employee is responsible for the quality of his own work.
- Continual training promotes quality consciousness.
- We wish to achieve customer satisfaction through attractive products and customer-friendly services.
- Quality must be planned, designed and produced, not tested.
- Quality from the start achieves success, lowers costs and increases the efficiency of our company.
- Services within and outside the company, as well as responsible behaviour toward the community, the environment and the region, are an integral part of our quality policy.
Every staff member is called upon to orientate his or her actions according to these guiding principles.